Frequently Asked Questions(FAQ)
A: The SMS portal is the automated tool used by Cinfores to keep track of employee records, transaction processing and much more in a highly secured and real time environment.
A: To log on to the SMS portal you will need a User ID and Password. Upon initial login you will be prompted to change / reset your password.
A: By default, your username is your email (the email registered on the SMS portal) and password is cinfores
A: To reset your password, click on the CLICK HERE link slightly above the Login button at the home page of the portal. Enter your email address in the pop-up modal form, a new password will be sent to your mail. To reset your username, please contact the SMS portal admin for help.
A: Your username is your email (The email registered on the SMS portal). If you have forgotten your username, please contact the SMS portal admin for help.
A: You can regain access to the SMS portal by clicking the "Forgot Password" link on the login page. Your password will be sent to your email.
A: There are several reasons why you might not have received an email:
• The email may be caught in your spam folder. Please check it to see if you've received the email.
• You may have entered your username or email address incorrectly. Please check the spelling and try again.
• You may have entered an email address that we don't have on record or that we haven't associated with your account. Every SMS portal account has only one primary email address associated with it.
If the problem persists, contact the SMS portal Admin.
A: The SMS Portal is designed to work with:
• Internet Explorer 8, 9, and 10 on Microsoft Windows
• Firefox 3.6 and higher on Microsoft Windows, Linux, and Mac OS X
• Apple Safari 3, 4, 5, and 6 on Mac OS X
• Google Chrome 13 on Microsoft Windows
• Microsoft Edge on Microsoft Windows 10
A: Your browser likely has a pop-up blocker that is preventing a new window or tab from opening. To access this content, see these instructions to turn off your pop-up blocker. Note that your pop-up blocker may even block the download of PDF documents if it is not turned off, especially with certain versions of Chrome and Safari.
First, ensure you are using one of the supported browsers. Then, follow the instructions to clear your browser's cache or turn off pop-up blocker. Your computer's screen resolution may also impact your view; a very high or very low resolution may stretch or shrink the Portal view.
In some cases, the Internet Service Provider (ISP) or work location may unintentionally block access to our system. If you receive a "Page Not Found" error after clicking a link, please log out, and log in again.
Note also that not every employee will have the same access in the SMS Portal. Your available links and functions may vary slightly based on your role / position in the organization.
As a general rule, always remember to sign out of the Portal and close your browser when you are finished. The Portal will automatically log you out after 15 minutes of inactivity.
After you make a change to your data (such as phone number or home address, etc.), it is not immediately reflected in the Portal. To see any changes that are currently effective, simply refresh your browser window
• Close your browser after accessing account information.
• Keep your password in a secure place.
• Change your password immediately if you think someone has learned it.
A: To log on to the SMS portal you will need a User ID and Password. Upon initial login you will be prompted to change / reset your password.
A: By default, your username is your email (the email registered on the SMS portal) and password is cinfores
A: To reset your password, click on the CLICK HERE link slightly above the Login button at the home page of the portal. Enter your email address in the pop-up modal form, a new password will be sent to your mail. To reset your username, please contact the SMS portal admin for help.
